Client Reviews on ICBA Bancard

    • 2.0
  • 4 Reviews

Most helpful positive review

0 people found the following review helpful

By Grim Reaper Aug 16, 2019


Most helpful critical review

0 people found the following review helpful

By Lucretia Cotton Oct 16, 2019



Avoid this bank.


Thanks customer service team for swiftly updating and fixing my card


Never again! Clearly customer service is not high on their list. If I could give them negative stars, I would! TCM Bank was the credit card holder for our local bank. My company had a credit card through our bank since 1990. Apparently our local bank decided to no longer service business cards. I received a letter from my bank advising me what would happen with a timeline, of October 22nd and November 4th. TCM chose to not take a few of the cards, ours being one. However, they did NOT advise my company nor the bank that they did not take these cards. As I am in another state on business first week of October, I find out my credit card has been canceled. Neither the bank nor my company received any notification the card was being canceled. I found out when I tried to use it. I called the bank. They found out when they started receiving calls from irate customers like me. This is bad business and I will never again get a card serviced by TCM. I also will make sure to advise everybody I know to stay away from this bank.4/8/19 I stand by my one star...UPDATE....In January I received a credit on this card. In February I received a statement showing the credit. In March called and told them since they demanded my money, I now want mine. 6 weeks they told me. Well here it is more than 6 weeks and I have received a second credit, but no refund. I called and they put in a request and I should see my check in 7-10 days, which is the same thing I was told in March. They cut checks on Wednesday, so I better see mine by Monday.


Terrible service. I closed my VISA Sierra Club account on the phone with them but they never closed it as they promised. I only found out accidentally they still had it open and it took me another hour on the phone to close the account. They also had a huge data breach for over a year in 2017-2018. Will never open a card with this bank and will complain to the Sierra Club who should know better.

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