Client Review on International Bancshares Corporation

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(Translated by Google) Bad attention from a cashier who attends the "auto bank" named Tatiana. I have 2 with IBC, one is mine and the other is from my husband and mine. I wanted to change a check from another bank and from that check I wanted to deposit in my account 86.39 dlls but since there were not enough balances in my account to support the change of the check, provide my husband's and my account, in which there were sufficient funds to change it The teller Tatiana told me that it could not be done because the account to which I was going to deposit did not have enough balance. I told him that if I changed it against my husband's account and that later he could deposit me in the other one, he told me that he could not; I mean, if I had extra money, could not I deposit it? He told me that he changed the entire check but did not make the deposit in the other account, that if he wanted me to send the 86.39 separately. I did it! And when he sent me the check cash ($ 526.39) I asked him for a deposit slip. He asked me if I was going to deposit a check, I said no, he was going to deposit cash and very loudly he said no, that if he wanted to come in at the window to make my deposit. Already annoyed by the despotic treatment I was receiving, I told her that I had my sick baby for 1 year and that I was not going to enter the branch just because she ordered it and that she was not aware of the amount that was in my wallet. to deposit. He told me defiantly that he was going to talk to the manager, after a moment he told me that the driver was not there but that he had called him and that he would make an exception. I deposited the amount of $ 800 dlls.THAT LACK OF CRITERIA, EMPATHY, SERVICE AND AVAILABILITY FOR THE CLIENT !!!! AS IT IS POSSIBLE THAT THIS PERSON WOULD NOT LIKE TO LET ME DEPOSIT MY CASH ON MY ACCOUNT !!! I HAVE NEVER HAD AN EXPERIENCE SO DISAGREEABLE IN IBC, AND I UNDERSTAND THAT BECAUSE OF PEOPLE LIKE HER, THE BANK INSTITUTION IS VERY BAD POSITION BEFORE THE CUSTOMERS.(Original)Pésima atencion por parte de una cajera que atiende en el "auto bank" de nombre Tatiana. Tengo 2 cuantas con IBC, una es mía y la otra es de mi esposo y mía. Quería cambiar un cheque de otro banco y de ese cheque queria depositar en mi cuenta 86.39 dlls pero como en mi cuenta no habia saldos suficientes para respaldar el cambio del cheque, proporcione la cuenta de mi esposo y mía, en la cual habia fondos suficientes para cambiarlo. Me dijo la cajera Tatiana que no se podia hacer porque la cuenta a la que iba a depositar no tenia saldo suficiente. Le dije que si lo cambiaba contra la cuenta de mi esposo y que posteriormente me podía depositar en la otra y me dijo que no se podía; osea que si yo tenia dinero extra no lo podía depositar? Me dijo que me cambiaba la totalidad del cheque pero no hacerme el deposito en la otra cuenta, que si queria que le mandara los 86.39 aparte. Lo hice! Y cuando me mandó el efectivo del cheque ($526.39) le pedí una ficha de depósito. Me preguntó que si iba a depositar cheque, le dije que no, que iba a depositar efectivo y muy altaneramente me dijo que no, que si queria entrara a ventanilla a hacer mi depósito. Ya molesta por el trato tan déspota que estaba recibiendo, le dije que llevaba a mi bebe enferma de 1 año y que no iba a entrar a la sucursal solo porque ella lo ordenaba y que ella no tenia conocimiento de la cantidad que traía en mi cartera para depositar. Me dijo retadoramente que iba a hablarle a la manejadora, depues de un momento me dijo que la manejadora no estaba pero que le había llamado y que haría una excepción. Deposité la cantidad de $800 dlls.QUE FALTA DE CRITERIO, EMPATÍA, SERVICIO Y DISPONIBILIDAD PARA EL CLIENTE!!!! COMO ES POSIBLE QUE ÉSTA PERSONA NO QUISIERA DEJARME DEPOSITAR MI EFECTIVO EN MI CUENTA!!! JAMAS HABIA TENIDO UNA EXPERIENCIA TAN DESAGRADABLE EN IBC, Y ENTIENDO QUE POR CULPA DE PERSONAS COMO ELLA, LA INSTITUCIÓN BANCARIA QUEDA EN MUY MALA POSICIÓN ANTE LOS CLIENTES.