HSBC Bank Australia Limited
Client Reviews on HSBC Bank Australia Limited
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I have been a customer of HSBC for over 20 years. I recently tried to set up a new joint account with my partner and they refused because she is not a citizen! So we went to Westpac and got one no problems. To make things worse the HSBC rep said we were a bad couple and should not be together!
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poor service. there staff 's attitude looks like no salary here.
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Absolutely pathetic service. Long waiting, slow and incompetent staff except one gentleman who always solves my issues. And they are barely ever open 9-4 is too short a period with just one branch in the entire city, it's very inconvenient !
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Small branch and can help with all basic things.
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Slow and unfriendly, dont bank here
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Either HSBC doesnt train the employees here or they dont care about customers, whatever the case this is the worst customer service EVER! Ill never bank with HSBC no matter where i go
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Worst experience ever. There are still leaving in old age where we were using fax.. Can't go lower than 1 star..
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These lot are seriously in need of some customer service training. Had to go in twice in order to open an account and the officer cannot even be bothered to return my phone call. Had to get another person from the NSW branch to sort out my problem (all via email exchange). Shame on you hsbc Adelaide.
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I just came back from an overseas trip. This is the first time I used HSBC visa card to shop in another county. I was terrified that when I spent over $7,000 out of Australia, there was no message asking if I have used the visa card shopping overseas. All banks in Hong Kong and most of the banks in Australia will alert their customers when they found something unusual is happening. Visa cards being stolen and used are very common in the world. Other banks has improved their customer services but this one. So disappointed!
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Very poor experience. I called their HQ phone and was told there is no need a booking to open a new account, and when I got there the teller told me I must book otherwise they can not open account for me. Obviously, this is a fake HSBC branch!
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