Client Reviews on Hometrust Bank
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I opened a free checking and savings account here. I used use the account all that often but always kept the balance above the minimum. Without notifying me they decided to start charging a monthly maintenance fee on my account and emptied the funds from the account entirely and then created a NEGATIVE balance of fees. They never contacted me and literally stole my money. I will NEVER recommend them to anyone. They are as unethical as BOA if not worse. Shameful for a local bank to act this way towards their customers.
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I would trust the bank with my home
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I love banking with HomeTrust Bank. As a consumer rights attorney who sues banks for a living, I am VERY conscious about my personal banking and HomeTrust does a great job. Attentive customer service, great fraud protection, and friendly staff.
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I'm editing this again. Without going into detail, they've cost me a lot of money and time telling me the wrong things and changing their minds about how my accounts work. Looking for a new bankFirst the good: the people there are very nice, at least the cashiers.Now the bad: keep getting "dear valued customer" letters, where they increase fees and increase fees and increase fees. Wish they didn't value me so much.8/29/16 update: now cannot even get through when you call. direct line they provided is disconnected. Big bankness is destroying them.
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I recently got a mortgage at Hometrust. They beat the best available rates by half a point. The process was done almost entirely on line with email and phone assistance that was never delayed, and always very friendly. The product was as expected, and without surprises. Closing happened sooner than projected. I called a local branch regarding my first payment, and they answered immediately, answering my questions in a courteous and helpful manner. This was my experience. I would refer a friend.
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Excellent customer service at the drive thru ! Very nice young man Daniel ! Lucky to have him great job !!
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Whatever you do don't go to Katie Lusk. She completely 100% lied to my face. I don't know if it was out of a complete lack of knowledge about her chosen profession or if it is a Home trust policy to lie to get your money. Whatever you do Don't trust this bank or this person.
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I have to differ with these positive reviews that are 2+ years old.After deciding to buy a new home, I decided to get pre-approval and compare mortgages. It took two weeks to have my inquiry email returned. When I tried to contact the officer, I got voice mail and (as of now, almost two weeks later) haven't received a return call.When I attempted to fill out the online application, I couldn't get past the FIRST page without contacting their technical support, and then I couldn't get past the THIRD page. This wasn't a problem with the two other local and one national institution to which I applied (and was approved).As a last resort, I contacted the EVP in charge of mortgages via an email form, and he replied asking for a time and number to contact me. You guessed it: NADA.I can't imagine how I'd be treated during the approval process, and how and/or if they'd ever get around to closing the loan. And oh - my FICO is 820+, with no debts, substantial income, and reasonable reserves.I wouldn't trust this bunch with a Christmas Club account.
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I have gotten 3 mortgages/refinances through Home Trust and have been very impressed by the professionalism and courtesy of the bank. I have shopped around a lot and found their rates to be much better than the the vast majority of banks. Don't even bother with B of A or Wells Fargo. John Myers at Home Trust has been especially helpful in navigating the refinance process and I will be a customer for years to come.
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