Client Review on Highland Banks

Feedback:

Horrible experience! I’ve been with highland bank for over 10 years & usually go to the St.paul location, which a FABULOUS place. However, I went to the Bloomington location to open a savings account today & the man who tried to help me not only wouldn’t answer my questions, but also kept pressuring me to transfer my checking account to a different kind of account (I didn’t even want to discuss my checking account!) but also kept bullying me in to deciding on a certain type of savings account. I eventually told him that I felt too pressured to open an account today & left. His behavior was incredibly disrespectful— He didn’t care why I was there or what I needed as a customer. Instead, he kept trying to tell me what he thought I needed! Maybe think about the needs of your customers first next time, hmmm?