HawaiiUSA Federal Credit Union
Client Reviews on HawaiiUSA Federal Credit Union
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I've been with Hawaii USA Federal Credit Union for 10 years great service very professional employees and they gave me overdraft protection finally which is a big plus and it will continue doing business and I banking with them forever
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Open in AppMenuRestaurantsHome ServicesMoreHawaiiUSA Federal Credit Union48 ReviewsBanks & Credit UnionsOpen • 9:00 am - 5:00 pmReviewCallDirectionsWebsitePHOTOS+39RECOMMENDED REVIEWSStart your review...Greg G.143friends4reviewsA moment agoHawaiiUSA FCU is very difficult to work with. My bad experience had to do with a delinquent payment that ended up on my credit report because I did not get their notice that went out to an old address. Granted, this is partially my fault fur not upsetting my address, but that is where I say they are difficult to work with. There is no way to update your address online. In fact, you have to email them requesting a form that you have to fill out and mail in. Furthermore, While they did not have my mailing address, they did have my email. There is no reason they couldn't have emailed me notifying me that of the delinquency before they reported it to the credit bureau.I contacted them and asked them for leniency in this matter in light of these circumstances, but they did not care. I plan to terminate my business with them as soon as possible.
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I've been a member since 2006. I love the location, validated parking, friendly staff, and the services they offer. The only thing that I don't like is the technology they use. The mobile deposit feature doesn't work on the app. When I try to register for a new online business account, the email for the temporary password doesn't work immediately. I hope they upgrade their technology soon.
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No problems the staff is always smiling, lots of shaded parking.
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Easy open account. Great service. Once seen account opening went quick. Look forward to establishing a great relationship with them.
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Moved To HI from the mainland and I wanted to start an account with a local Credit Union. I was unable to have both my wife AND I (it had to be just me with her on the account) therefore she is not an actual member and cannot use a lot of extra services that I can (i.e., notary, cashiers checks etc.), which seemed really stupid to me. In addition to this, I deposited my first paycheck and discovered that for the first month after you open your account they AUTOMATICALLY put a hold on the check for 9 BUISNESS DAYS. Basically, even though the check I deposited was a federal payroll check, I had to wait (including weekends) almost 2 weeks before I could access the money. This borders on criminally stupid... anyway... If you cancel the account after less than 3 months they also charge you $25 so looks like I will have to keep that 5 dollars in saving for a while before i can move onto a financial institution that has at least heard of customer service......
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