Client Review on Gulf Coast Comm FCU

Feedback:

Worst bank I've ever dealt with in my entire life. My car was totaled in December and they continued to take payments out of my account even after they received over $1,100 from a warranty refund. After my car was totaled, I talked to them on the phone and told them not to take money out of my account anymore (I was signed up for autopay) yet they told me "You're still responsible for payments" Ok? Thats dandy. I planned on calling them whenever I had money for my loan. Fast forward 3 weeks, I go to the store only to have $1.48 in my account. I talked to a loan officer named Fredricka and told her there was ZERO consent givien for them to take money out of my account and she abruptly states "You gave consent when you signed the papers." Without any empathy or further explanation, the phone call ended. I couldn't believe how careless she was. That was honestly the most unprofessional conversation I'd ever had in my entire life. So I was broke, carless, and they said I STILL owed $1,200 on the car loan. Luckily gap insurance came through 2 weeks later but I quickly realized I never want to buy another car through this establishment again, I'd bike to wherever I have to go before I ever step foot in any of their banks again. Aside from their unprofessionalism, its impossible to get in touch with them (High call volume) and they don't have many locations which can be a pain in the butt if you live far from one.