Client Reviews on Great Erie Federal Credit Union

    • 4.2
  • 11 Reviews

Most helpful positive review

0 people found the following review helpful

By Damon Monsour Aug 17, 2019

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Most helpful critical review

0 people found the following review helpful

By Brenda Morlok Jan 17, 2019

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Feedback:

I used Great Erie's services as they are a co-op of my credit union from when I lived out of state. They were fast, friendly and extremely helpful. I had tried a different credit union before going Great Erie and the difference in professionalism was night and day. I wish I would have gone to Great Erie's branch fist.

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I love going to this bank! Everyone is always so pleasant, and I’ve never had any trouble getting what I need. Would highly recommend.

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Amazing staff, always helpful in anyway they can be and answer all questions clearly. Always easy to work with in person, on the phone as well as online. They go out of their way to assist you. I would recommend this credit union to EVERYONE it does not get any better than Great Erie --- They even personally call you on your birthday to wish you a happy birthday !!! I've been with them for over 10 years I would never ever change

Feedback:

***update*** 08/05/19.I was contacted by the member services manager and was asked about my negative review and was given a chance to tell them directly the issues I had. I was impressed for whatever that’s worth and upgraded my review to reflect that. My original post has been removed. Thank you Bill. Regards, Damon.

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Love it! Never had such a great experience with a bank or credit union. I have multiple loans and accounts with Great Erie FCU and they give amazing rates

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Horrible Customer Service!!They refuse to investigate unauthorized charges to my checking account, the one lady Kara hung up on me. They continue to tell me they don't have a form to fill out for unauthorized/fraudulent charges to my account. I requested a form be sent to me and they refuse to do that.

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Banking is never fun but I love this credit union. Everyone is always so helpful and available. You feel important and are often remembered. I wouldn't change my banking services for anything at this point. 5/5

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This institution is great for over the counter transactions, but poor communication is an organizational issue and it cannot offer online banking similar to other credit unions or banks. If you use online banking or prefer electronic transaction avoid this institution at all costs.

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Always professional and kind. They are wonderful both over the phone and in person! Plus they LOVE to see the animals!!

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Great staff, excellent service! A PC Clinic

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