The Golden FS Family
Client Reviews on The Golden FS Family
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I contacted Golden Financial Services to speak about my finances. Rick was extremely helpful & understanding towards my situation.
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I'm going to start this by saying - the company itself I'm sure is wonderful. BUT. I gave them personal information with NO follow up given to me. So now I'm worried and constantly checking my credit reports to make sure nothing is open under my name that I didn't do. I was working with someone and was really uncertain at first about moving forward. After a few conversations with my rep and with my boyfriend, I decided to move forward. There were quite a few times I was told "I will reach out to you on this day around this time" with ZERO calls that day and time. Then a few days later I would finally hear back. There were a few times I was to reach out so I would. I spoke with my rep on a Saturday and he took preliminary information from me. He claimed to be at his home office and since my case needed an exception from underwriting, he would have to call me back that following Monday to finalize everything when he was in the office. Monday came. No call. Finally a few days later I get a call and he basically insinuates that I failed to call him. Then we speak and I get "I will call you tomorrow around this time" yet again. And that was the LAST time I heard from this guy. Now a random company has my personal information that claims to be Golden Financial but I do not trust them. I will never ever use them for anything. Not after all those red flags and a man that cannot follow up on anything he says he is going to do. Way too sketchy for me.EDIT: The company has now been reaching out after I posted these reviews. While I feel like I have every right to be upset considering, I am now receiving rude emails from Rick in regards to the situation. I have attached a screenshot for people to see as well. While there may be a lot of good reviews, some of us are entitled to bad ones when a bad experience happens.My image mysteriously was deleted. So I reuploaded. And I will continue to upload it as people deserve to see how horribly I was treated.
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I have worked with Rick from Golden Financial Services, he has relieved my stress of being in debt. Am very pleased with the customer service and the time he took to ease my mind. I look forward to being debt free soon.
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I called them because I was in a very tough spot. I was desperate! I'm so glad I did. They have numerous services that will help you in your situation. Celina helped me and she was not disrespectful and she listened to my problems attentively. She wasn't judgmental either. I would use them again if I need to. I HIGHLY RECOMMEND this company! I'm in a better position now thanks to this company!
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Have worked with Celina so far and she is very helpful and knowledgeable and just a delight to work with. So far I'm really glad I chose this company!
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Celina fue muy amable y atenta , contesto todas mis preguntas definitivamente se merece sus cinco estrellas !!
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So far everything is up front and honest. Just started. Answered all my questions, not judgemental towards you.
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Celina was respectful and answered all my questions. I was very apprehensive since I have never done this type of thing before, so I appreciated her patience and time in helping me with my financial issues.
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I contacted Golden Financial for help with my financial situation. Yok was the person I first talked with, then he put me in touch with Wes who has assisted me with all of your programs. I appreciate so much how caring he was with my situation. I have a new friend with Wes. A weight has been lifted from my shoulders and I am so thankful for Wes because he made me feel that I have an option to take care of my finances. I will be working with him through Golden Financial and I recommend them to anyone. They will help you!
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