Client Reviews on Global Cash Card

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    • 1.5
  • 82 Reviews

Most helpful positive review

0 people found the following review helpful

By Isaac Gathings Jul 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Doreen Alcus Aug 16, 2019

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Overall Feedback:

Wow, these reviews aren't lying when they say that this company offers horrible customer service. Some of these reviews date back years and they are still having these same issues. I have called 3 time this morning because my card was declined for no apparent reason. I was hung up on the first time because I was being "transferred" to customer service, this after waiting 30 minutes for someone to initially answer my call that I made to the number that is advertised as customer service. The last 2 calls I attempted I was just hung up on after hearing their 2-3 minute advertisement about themselves, then put on hold for about 20 minutes and then the call being disconnected afterwards without anyone picking up. I just gave up on any type of attempt afterwards. If you have any kind of emergency you might as well just give up which is very sad and ridiculous.

Overall Feedback:

This company does not care about it's employees or customers. Calling it trash would be an insult to actual trash.

Overall Feedback:

I been using this card for years but then i went out of state and then they froze my card. They didn't even send me an email or a text to let me know. This is crazy. I had fax a copy of my id and then they said it was to dark. Then take a picture of my id its to blurry. Now im stuck in another state and about to loss my job because i can't access my account. This sucks. Im never using this card ever again

Overall Feedback:

I will give 0 stars to this company. Spoke with Jennifer in the dispute department and she was extremely rude!!!! when I was talking she was over talking me and when she talked I couldn't get a word in because she was not understanding the nature of my call. She was rude the whole time and kept cutting me off every time I addressed my about concern. When I spoke she cut me off it was horrible. This company needs to learn how to deal with customers on a more pleasant professional level. I told Jennifer I was going to make a complaint on her and she told me I noted your account about you too. She wouldn't give me her last initial for her name and she stated she's the only Jennifer supervisor in the dispute department. So Rude !!!!! I will look into switching companies really soon. The wait time to talk to someone is 40mins to 1 hour then sometimes the phone hangs up so you waisted your time. Anything disputed they will not cover you. So pray you dont get scammed. They are only here to make money.

Overall Feedback:

Don't trust your money with these people.. currently trying to find out what happened to over $700 after they said it was a "glitch" in their system and they don't know what happened to my money.

Overall Feedback:

This company does NOT have your best interests in mind. DO NOT TRUST THEM WITH YOUR HARD EARNED MONEY! Some employers use them for payroll purposes, I highly suggest not using them for your personal funds, EVER. Just do direct deposit.I used them in the past, and my card was compromised/hacked via the internet. There were several fraudulent purchases for Sony game systems. When I called to have the card canceled & account frozen, & reimbursed for the fraud- THEIR EMPLOYEE argued that I made the purchase, AND THEN asked me if I owned a PlayStation & told me I must have just made a large purchase & that I was trying to steal from them. This conversation was recorded.I had to get in touch with someone on their corporate or management level to resolve the fraudulent charges, and the employee I spoke to I’m pretty sure was terminated. The company confirmed that my account had indeed been hacked months later.Do yourself a favor and avoid this company with their rude, arrogant corrupt and extremely poorly trained staff.

Overall Feedback:

This company SUCKS!!! I can't even talk to an agent about replacing my lost card and am hold for hours now I have no access to my money

Overall Feedback:

Horrible management,truly a waste of time to associate with this place.

Overall Feedback:

Ok

Overall Feedback:

They took 257 dollars of my card wen my first check was deposited to my card leaving me in a negative balance. This has cause dme to be behind on my bills

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