Glacier Hills Credit Union
Client Reviews on Glacier Hills Credit Union
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The loan department is amazing! Highly responsive and friendly. I’ve been banking with them for years and I honestly don’t see myself going to any other bank. Almost anything is negotiable with this bank and you always have someone who can answer your question. 10/10 would recommend if you’re looking for a new bank in the area!
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Glacier Hills is fantastic! The loan department is great to work with and very responsive! Would highly recommend!
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Very rude and short. I called for information and she talked down to me almost expecting me to know their process. Just was looking for information. I will gladly bank elsewhere.
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I have been with this credit union for years. No issues, nice folks.
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I would give them 0 stars if Google would let me. I am not a member, but new the area and would have had no problem opening an account. I stopped in the West Bend location by Mejer's where I was told by their front desk person that they do not make appointments for their loan officers, she told me I could wait and she could call up stairs and I could apply for the loan in the lobby (this such a breach of my privacy to have to give out my social security number in a busy lobby to apply for a loan). I was then told that I could apply on line, which is what I did. I said that I would be fine to be contacted by email, no one bothered to call me or to email me. I ended up having to call and got transferred around in their automated system where I was told over and over again that I was the first caller in the queue only to be transferred to another automated system. I finally got a hold of someone, and she told me that when you apply online that your application can get "lost" and they have to manually search for it. Really? 'Lost'? Yet they are pulling your credit immediately but your application gets "lost"! She finally found my application which was assigned to loan officer Jessica, who never bothered to follow up with me. Needless to say, I'm not interested in doing business with you as it seems you have a long way to go to be customer orientated. I passed on their loan offer after I was hung up on by the receptionist who gave me the status update. I still have not heard a word from "Jessica".
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Awesome credit union! I feel like I am more than a number here.
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Close to early
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I have banked here since it was in the West Bend Co. I have never banked anywhere else and have never had an issue with anything. I don't live in West Bend and still bank there. My car loan is through them and they are fantastic to work with. I would highly recommend them. Granted, I do not go there ever so I can not speak for the tellers. But anyone I ever have dealt with has been nothing but nice. I used to call weekly to get my balance and see if something was deposited and they knew me by name!
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One week in the. Area. Two visits to the credit union and I am looking for a new credit union. My initial visit went well. However, some of the charges surprised me. Calling too often seems to be a problem. They charge for that. I went in to get help with setting up bill pay. Wow. The teller was very polite but couldn't help me so she asked her supervisor. She was very rude and disrespectfully. Facial expressions and body language showed how irritated she was because I bothered her . I banked with Summited Credit Union for ten years and can't rate them high enough.
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Banked here for 10 years. Clearly they have a target market of giving loans to people who can’t afford them. I cash $15,000 - $40,000 a MONTH and they want zero participation in personal growth/business growth. Absolutely disappointed. I asked for $10,000 to build credit and got denied. Then got smirked off by not only the loan lady, but her boss as well. Bank is great if no1 else will fund you. They will jump to the front of the line to take advantage of a high interest rate loan. But......If you have money and want a bank that appreciates it, use a local state bank. Funding this bank for zero in return is what you will get. I am currently in the process of cancelling all person / business accounts.
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