Georgias Own Credit Union
Client Reviews on Georgias Own Credit Union
Feedback:
Absolutely crooked. Paid off my auto loan TWO YEARS ago - I hold the title and everything, yet they refuse to acknowledge my account has been paid off, and my credit has been hurt by this for - again - TWO YEARS purely because they've neglected to do the paperwork -or whatever it is it takes. Absolutely appauled. Livid beyond capacity. I will have to file a claims lawsuit because of this, and it SHOULD NOT have to come down to this. Save yourself the damage, and find another bank.
Feedback:
Literally have been on hold for an hour and 20 minutes with member services without speaking to anybody. I had a debit card stolen. I immediately called member services and I’ve been on hold ever since. Even as I write this google review. I’ve driven to the car wash, washed and vacuumed my vehicle, then drove home, and now writing a google review. ALL WHILE ON HOLD WITH GEORGIAS OWN. Maybe I’ll take the phone into the shower?? This is insanity. This is literally the worst “credit union” I’ve ever been with.
Feedback:
Terrible Bank very impersonal. Notice I say Bank. A credit union is supposed to be more member focused and because it is member-owned there are supposed to be no fees. I get charged $8 a month for my checking account all because I hit a rough patch and was low on money for a little while because of an accident. They don't work with you at all. I got out of work with just enough time to barely make it to the bank before they close. Called before I arrived to let them know I was trying to make it there as soon as I possibly could so that I could get money deposited in my account to pay a bill that was coming out at 9 p.m. They told me that they would work with me as long as I made it there. Got there at 4:01 to have the doors locked and the lady that came to the door be completely rude to me and act like my situation didn't concern her even in the slightest. The very second my loan is paid off I will not hesitate to take my business elsewhere. I would almost rather be a customer of Wells Fargo then to be a Georgia's Own Credit Union customer. To hell in a handbasket at the very least with the employees at the Grayson Georgia location
Feedback:
Most inconvient bank ever.
Feedback:
this place has really gone downhill since the manager left earlier in the year. can't recall his name, but he was great. the new woman is rarely ever there; you wait forever to speak with someone & they took the Saturday hours away, making it impossible for members working full time to ever be able to go there to speak with someone. horrible service now. very disappointed.
Feedback:
This particular location is the absolute WORST when it comes to the drive thru. One of the einployees always seems to have an attitude and constantly asks me “which account” when it’s cleary written on the back of the check along with my endorsement. On multiple ocassions checks have been out into wrong accounts which had resulted in overdraft fees, and then graciously were removed but now those reversals are counting against an honest mistake from Target Debit that resulted in an unfair chain of fees that will not be reversed because “my account is not eligible”Please get some friendlier employees... or at lest one who can do their job right.
Feedback:
I really like this location it's larger than the one I went to before and everyone is a lot friendlier as well there was more than 1 or 2 people in the store and when I went in for a few questions I was in and out in no time even when there was a ton of other people waiting with me there was several people in the little side office parts as well as at the counter and I'm guessing she was a manager but a nice lady came out and told us while we were waiting 3 rooms were about to open up and thanked us for our patience! It was not needed but very nice and not something I got at the other location so I don't see why this place is under 3 stars but I am glad I moved closer to this one! Only wish they were open on Saturday!!!
Feedback:
Everyone is always friendly in the drive through and I never have to wait at the times I go. I have received car loans, mortgage loans, personal loans from the credit union and have always received great service I don't like they are now closed on Saturdays, but other than that I enjoy banking here.
Feedback:
Never had an issue. Everyone has always been super nice and helpful. I would like a later hours.
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