Client Review on Gateway Bank

Feedback:

I’d have to rate this “bank” as low as possible because I was unable to cash a check that was issued from them. It was a returned security deposit for myself and my roommates and we were told if we had everyone that the check was issued to and our IDs that they would gladly cash it for us. This was said from someone at the front desk the day before my family and I drove 70 some miles to find out otherwise. After being told that the legal document via check would only be honored with verbal consent from the organization which sent us the check, they did attempt to contact this company. However, after being refused for almost an hour, we then went to Think Mutual Bank (a real bank) and had our cash in hand after less then 5 minutes. If you’re looking for a bank, don’t even consider this “bank” unless you want their factory-made cookies at their front door.