Frontline Processing Systems
Client Reviews on Frontline Processing Systems
Feedback:
Sixteen years in business, less than two years using Frontline Processing, first time I have ever had problems with credit card processing. In the less than two years with Frontline I have had three issues, two major ones. One, I switched to Frontline when I had to jump through the hoops to become "chip card compliant". In the year and a half or so that I have been with Frontline I have not had a CC machine that had a working chip reader. Two, there was an "update" made to my machine over the phone line without my knowledge that caused the CC machine to not decline a card with insufficient funds. It would take what it could get and wait for another card to be swiped to get the balance. Not being used to this and not knowing it was going to happen, I didn't notice and a customer left without having payed in full for services. With a bit of struggle I did get Frontline to change this back so as to decline cards with insufficient funds.Three, my machine just quit working and gave an error code. First call to Frontline...they didn't know what the error code meant and were going to get back to me. No one got back to me. Second person didn't know what the error code meant but did manage to figure it out. By this time I am already in the process of setting up a new merchant account with someone else so I can continue to conduct business. Now the process of canceling my account with Frontline seems overly complicated as compared to past experience when switching CC possessors.EDITED TO ADD...Never had I received any type of billing statements from Frontline to my email address during the approximate year and a half that I was using them. Now June 1, first day of the month after refusing their offer to have me sign a new contract with them, and telling them I was going with a different merchant service and wanted to close my Frontline account (which is still an ongoing battle reminiscent of cancelling AOL dial-up service back in the day), I receive an email from Frontline with a "Merchant Statement" attachment indicating that I owe them $4.95. I wish this was an isolated incident...but sadly, according to the other recent review of Frontline it looks like that is not the case. I will be watching my bank account for fraudulent charges.UPDATE:Confirmed that Frontline did a direct withdrawal of the $4.95 from my bank account. Again, something that has only ever be done since I declined to sign a new contract with them. The person I spoke with at Frontline is adamant that they do not have the email address on file that they sent the "Merchant Statement" too. Very interesting.
Feedback:
The newest credit card solutions at the lowest cost. The best customers services help, and in person. Plus you can get your credit card fees free.
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This company has literally been stealing money straight from my bank account. I canceled services with them 3 months ago, but they continue to charge me anyway. Every month they charge me I remind them that I canceled several months prior, and I don't even have a website anymore. They have told me every time I bring it up that they have canceled my services and it won't happen again, but the first of the month comes around and they charge me again. They are unresponsive in my attempts to contact them about this, they have no answers when you ask them what they are going to do to fix the issue. When I first signed up with them they told me I would be charged a MUCH lower amount monthly than it turned out to be. And they have hidden fees they don't discuss with you upfront. I HIGHLY suggest using any one of their competitors as these people care way more about stealing your money than satisfying their customers. I wish I could give them a lower rating, and I will absolutely be reporting them to the Better Business Bureau for fraud. I wouldn't suggest this company to my most bitter of enemies
Feedback:
We have been using Frontline Processing now for 10 years. We have had only one small issue and they were johnny on the spot to fix it. When we had to go to the chip reader machine they made that transition very easy for us. They came to the shop and did it for us. An out of state company would have mailed it and said good luck. We get soliciting phone calls monthly from out of state firms wanting our credit card business. We tell them no and I would recommend you tell them no also. Especially if you are doing business in Montana.
Feedback:
At first everything seemed just fine with the mobile phone swipe system they had me on. One year later I bought a brand new Samsung note 9 and and the swiper worked once. They tried mailing me a new swiper and still nothing worked. With lots of struggle I finally got someone to come to my business and they got it to work one time. This process took more than three months to try and fix. I was manually typing transactions in, which wasted my time and my customers time. I felt foolish having to do that. During this three months they charged me monthly for the faulty designed equipment. They also failed to activate my account to accept American Express. I must have requested for it at least three different times during over the entirety I was signed up with them. I asked for an account review and no one seemed willing to care enough to even try and get back to me.I am working as a one man shop. In order to close the account I had to close up my shop during my business hours to go and sign a piece paper at their business in front of a notary. I am very unhappy disappointed with frontline for making me go through all of this.UPDATE...WARNING..WARNING...Two days later the reached in my bank account and stole $650.00 just for closing my account with frontline. What's their gole here??
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Best place evur
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LOVE THEM they are friendly staff and great service/rates i'm so happy with their service!! :)
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Great company to work with
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They change policies on a whim without notifying you. I do not and will not ever recommend them.
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Each time I have contact Frontline I have been assisted by motivated, friendly personnel. I am thankful that I actually get a real person and not an automtated system. Thank you very much for your professionalism and your willingness to make sure that you have completely satisfied my needs and situation. I would definitely refer to you others.
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