Client Review on Frontier Community Credit Union

Feedback:

The front desk girl was so friendly and kind. My husband and i were told by her that even if My score wasn't exactly where it needed to be they would still work with me, well she was wrong. We were also told they're more relaxed than a bank and if they can't loan the requested amount they would counter offer us a lower amount. We said good because the bank just was flat out no. Well that wasn't true either and no one bothered to even call me back so after my third call they said no it wasn't approved your score isn't high enough, NO counter offer, nothing. So first experience with a credit union and it wasn't good. I'm so glad we didn't change our direct deposits to them. They appear very unprofessional.