Client Review on freestarfinancial.com

Feedback:

I have been with this company for 3 years and I started banking with them before their big change from CMCCU to Freestar Financial. I have not had any problems with them until recently and as a loyal customer I don’t feel comfortable with this credit union and they have proven to be untrustworthy. I have been having issues with over drafting fees with my account and I have not had this problem in the past. It was previously explained to me that it does not make a difference if there is money in your savings account or checking account but as long as there is money in your account you can charge your debit card and the funds will be deducted and transferred from checkings/savings. I pay my bills through apps and online services and my Capital One credit card have been set up to my savings account since 2016 and I have faithfully paid my bill every month on time using my savings account. When I deposit money into my account I usually deposit the money into my checkings account and when I pay my Capital One credit card bill that’s set up to my savings account, my payment always go through because I have money in my account and the money transfer from checking to savings in order to pay my bill, this has been set up this way for 2 years and I have never had any problems until recently. My account was over-drafted in January and in April and customer service informed me why it was over-drafted but this problem did not occur for February, March, or the previous years that I have been paying my bills. They change the rules when they want to and now I have an over drafter fee of $49 and some change that they refuse to remove because of their mistake. I am dissatisfied with their customer service and I will pay the $49 but I am definitely closing my account and banking with someone else, they are very unprofessional.