FirstLight Federal Credit Union
Client Reviews on FirstLight Federal Credit Union
Feedback:
I got a letter that my debit card would stop working on Sunday so i have to come in to get a new card. They make me wait 2 hours to get new one. I asked them why they didn't mail it th said they had problems mailing it.
Feedback:
12 years with this credit union, I wasted my time, to learn how artificial intelligence is used 100% on making decisions, NO HUMAN FACTOR INVOLVED, just a keyboard that determines your outcome, at least they are honest about it and take great pride on their system, it determines every possible effort to deny anyone who does not meet their expectations in standards, and they let you know......SAD BUT TRUE.
Feedback:
Ladies in the front desk were nice customer service, but overall the credit union has policies that can bankrupt a person. They will cross collaterize all your assets to loan money, but if you default any account, you surrender everything. Money hungry credit union. Takes advantage of the less fortunate.
Feedback:
I would give this 0 stars if I could for my experience in this bank as well as their HR department and how they just inconsiderately toss aside People's resume without even giving them a chance setting up an interview and getting to Know someone who could potentially be a great employee your HR department is seriously lazy and judge mental and you guys need to do better at your jobs. Not only that this bank is ridiculous in the way that they charge people when they go negative on their accounts. Like seriously how are you going to do that to somebody who went negative and they obviously don't have any money to pay you a fee. This is a money Hungry company and I will definitely be leaving soon once I find a much better bank.
Feedback:
This bank really is great until life hits you. Theyre nothing but cold vultures when it comes to your money AND sanity. Another inept company I had business with tried pulling funds in my name and when I had the company on the line to explain the unauthorized transactions, the equally inept bank teller denied assisting me. The workers lie to cover each other and they have no issue keeping you from speaking to a manager. Managers dont seem to care about your money either even if they put you into the negatives because of an issue they are both responsible for and refuse to fix. If I had money and time id sue them for the few hundred dollars they took.
Feedback:
Mario was very very rude, acted like I was lesser than, well I'll tell you what he didn't cash my check even though they always do. I went to Foster location and took care of me as always. THIS LOCATION NEEDS TO PICK UP THE SLACK!
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I am genuinely unconvinced anyone at FLFCU is helpful, friendly, or knowledgeable. I have been with FLFCU since I was 16 years old and every time I have had an issue for the last year they are unbelievable in their unprofessional approach.
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New kid Zone. Really cute my girls were super excited to use the tablets while they waited for me.
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The service is great! They are a very friendly bunch and give service with a smile. Look forward to having them as my main bank soon.
Feedback:
Just a kiosk, but useful
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