First Bank of Azle
Client Reviews on First Bank of Azle
Feedback:
I spoke with Thomas on the phone a couple weeks ago. He was the nicest most kindest person I’ve spoken to! I had some concerns about this conversion and he answered all my questions and assured me that I’m going to be taken care of! That’s how you do it firstbank!
Feedback:
Great customer service, always greeted when entering. My only complaint is when they switched from VISA to MasterCard, Google Pay support was lost. Also, there still isn't support for Samsung Pay. Other than that they are a friendly professional institution.
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Great people, terrible website and mobile app. I lost count of how many times the app has been down since I’ve been a customer. Very inconvenient sometimes.
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ATMs never work. Since the merge quality has dropped immensely.
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I WILL NEVER EVER DO BUSINESS HERE AT THIS BANK AGAIN! I LOST 300$ AT THEIR ATM LOCATED ON 98TH AND SLIDE UPON GOING INTO THE BRANCH THE FOLLOWING DAY I WAS TOLD IT WAS 4:30 ON A FRIDAY AFTERNOON THEREFORE IMPLYING WHAT DID EXPECT THEY COULD DO! NEVER ONCE WAS I EXPLAINED OR TOLD THE PROCESS BECAUSE NOT ONE EMPLOYEE KNEW EXACTLY WHAT TO DO! I WAS NEVER TOLD I'M SORRY OR LET ME SEE HOW WE CAN FIX THIS NOTHING!!!! CUSTOMER SERVICE AND EVEN FROM THE TOP IS HORRIBLE AND SO UN-EXCEPT-ABLE !!!
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This bank use to be better than it is today.The only thing worst than their website, is their customer service.This bank has been run into the ground.
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Worst bank in Lubbock. Absolutely no customer service. This bank has gone from average to terrible in 18 months. Outdated banking platform struggles to function properly (if it works at all).
Feedback:
This banking institution is wonderful to work with.People are competent and friendly. You never have to wait in long lines.I have had complicated transactions and they have always been handledefficiently and proficiently.Delightful people to work with !!! I highly recommend First Bank and Trust.
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Incredibly friendly service.
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Terrible customer service, I go to dispute a charge, very calm and collective, and the lady right at the front was very condescending. So I was leaving and indicated I would take my buisness to plains capital bank. Almost an hour later I got a call from the lubbock sherif harrassing me and accusing me of disorderly conduct and trying to intimidate me because of it. Then the president calls me and was even more rude and condescending and had closed my account and told me he didn't want my kind and my buisness. Beyond disgusted. Wells Fargo didn't even go that far. Wouldn't recommend them to anyone.
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