First Merchants Bank
Client Reviews on First Merchants Bank
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Same day debit card replacement. One of the few to do it. Love this bank
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I love this bank, the people in there are great
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Give it a 4 right now, still waiting to see how the transition of losing Tiffany will work out. Tiffany has been with us since day 1. She will be missed. Happy for her promotion.
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Rob and his entire staff are awesome. Really helped my business grow.
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Love this branch! Great customer service and very clean!
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While there have been some changes in staff since the transfer to First Merchants, the team is still pretty friendly. Rob and Janet are still there with big smiles. Rob goes out of his way to talk to folks when they come in. It really feels like a friendly neighborhood spot.
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What brought me to Ameriana bank was Rob's Garretts involvement in the community, what has keep me there is the people and service. The change over to First Merchants Bank brought additional products and services that were not available to my business before, and new faces that now call me by name. I am getting to know the new faces quickly. Rob Garrett & Ryan Mooney are building a great team while keeping the local small town feel yet bringing big bank offerings. I like doing business with people I know like and trust. I have found that with Rob, Ryan, Stephanie and the rest of the team are that for me.
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I was hoping for an improvement when FMB took over Community Bank. No such luck. They continue make errors and then they drop them into the hands of the customer to pay for. Definitely time to change banks.
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Truly appreciate what FMB brings to this formerly Ameriana branch for me, my family and our home-based businesses. FMB brought additional products and services that were not available, while still retaining a neighborhood bank flavor. I am still recognized and greeted by my first name often. I am getting to know the new faces quickly. Rob has led his team through the unexpected transition hiccups; and continues support everyone there in staying customer-focused. Glad to have more ATM options. I'm closing an account just down the block and moving it to this FMB branch. Will refinance my car loan, too; if I ever get it right-side up. :-)
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Ameriana was a great bank before being gobbled up by First Merchants. Lost the personal touch of a local bank. Customer service is sub par and more of a number than a person now. Not happy and will remove money from bank.
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