Client Review on First Citizens' Federal Credit Union, North Branch

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My 94 year old Aunt had a lot of money in this bank. One account is a joint account with my mother. My aunt wanted to transfer some money from one account to another and they would not do it. They accused my mother of coercing my Aunt to do it. My Aunt's mind is 100% fine. She is not coerced by anyone. She had to pay a lawyer $250. to give power of attorney to my mother so that she could access the money to pay for my Aunt's nursing home. The bank checks my mother gets are made out to the nursing home, so it is obvious where the money is going. This money pays for her nursing home, house taxes, house repairs, water bill, gas bill, electric bill and all personal care items. My mother herself is eldery and ill and doesn't need this stress. Today two employees stood at the door and stared my mother down. My Aunt's house is being sold and when it sells , all my Aunt's money will be moved to another bank.