First Citizens' Federal Credit Union Administrative Offices and Contact Center
Client Reviews on First Citizens' Federal Credit Union Administrative Offices and Contact Center
Feedback:
Worest bank I have had. Had them for years and have had multiple upsetting experience. Do not trust with your money go ANYWHERE else
Feedback:
The worst banking institution I have ever dealt with in every respect...absolutely abominable.
Feedback:
I am a 68-year-old Vietnam Era Veteran. This credit union heavily advertises their "Hero" accounts for veterans. The benefits are extraordinary. Unfortunately, they seem intent upon making sure that no veterans can sign up for them. I applied a week ago for a checking and savings account and neither have been processed. Not only that, but they say it is "my fault" as the physical address which they requested is "not recognized" by their computer system and my P.O. Box address, which the IRS, Social Security, the U.S. Copyright Office, three credit bureaus, and the Department of Revenue of the Commonwealth of Massachusetts recognize as my "legal" address, is unacceptable to them. I've got $10,000 sitting in my checking account not earning interest because of their administrative ineptness. And my Social Security checks, which I was going to have directly deposited and earn 1.35% to be deposited in my savings account, are not earning me any money!
Feedback:
First citizens, the most backwards bank out there.
Feedback:
I am a long time customer with First Citizens Bank. Many years. I live in Eastham, Massachusetts (Cape Cod), and my home branch, closest to me is the Orleans Branch. I have noticed in the past year, or so, the changes that have gone on in this particular branch. Approximately, 8-9 months ago, all of a sudden, all of the girls I knew, whom worked there for years, all disappeared at once. This was surprising, seeing as all customers knew them by first name basis. I do know, as a fact, that they all left, because they were unhappy with the atmosphere going on day, after day. They were all close, worked excellent together, and decided to all leave together. This is very distressing. As of recent there was a young man, by the name of Michael, whom was made assistant manager. Then, a new employee came in from a local bank, Citizens Bank, Orleans. Now, she is made manager, and Michael, bumped down. He was a fantastic personable guy, and very knowledgeable of the banking business.Lately, there seems to be no help. I was always a no wait at drive in window, and now, I have to go to atm outside instead. There is a woman that floats from one bank to another, as a fill in as needed. I see her all over the Cape, and she always greets me with a happy face. She has worked with First Citizens for 22 years. Her name is Bridget Maleady. Yesterday, she was the only teller I could see there. She is such a fantastic, nice, helpful person I have ever met in my banking years, and goes out of her way to help with anything needed, no matter how busy. I needed new checks ordered, a register to track my checkbook, and to deposit monies. She did all of this at the drive-in with no fuss,or complaint. I was in and out of there, within minutes. I am always happy to see her, no matter what branch, I happen by. I would like her to be acknowledged somehow, someway, for her repeated wonderful service, always. I hope the Orleans branch can fix up somehow, someway. We also have our solar loan through you. I have 2 checking accounts, and savings also with First Citizens. Please also give Bridget a double A+, for not only me, but also the many other customers who so much appreciate her. Sincerely, Stefanie Troy
Email Us
Our team would love to communicate with you and generally responds within 24 hours.
Our Partners
become a partner
