Client Review on First Business Bank

Feedback:

If you are a small business owner and have business bank accounts with the First Business Bank (formerly known as Alterra Bank) in Leawood be prepared for absolutely no customer service and a new incompetent corporate structure that could care less about keeping clients. For years I’ve held all my escrow accounts with this bank because of their exceptional customer service. Now that they’ve been bought out I don’t think I’ve ever been more frustrated for an entire week only to be told by a rep that my issue is “out of their hands”. I now will have to spend the time and resources moving banks. What a waste. #byefelicia