First Atlantic
Client Reviews on First Atlantic
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Great customer service. Patricia & the rest of the staff are & have always been very helpful
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All I can say is WOW ! I have never dealt with a bank this good in years. Laura is very knowledgeable and respectful and really cares about her customers to get the job done. Besides for her amazing positive attitude at all times she constantly makes sure to go the extra mile for customers to make them feel comfortable and reassured during the banking process. I have friends who personally used the FAFCU bank in Toms River and they all tell me that they are all super Happy with Laura and they referred me to her. I am glad that I made the decision of using FAFCU I will definitely be coming back and recommending my friends too. P.S. I will say that it it is amazing that in 2018 we still have people that are personable and respectful in business. Unfortunately you have other banks or services that are used daily and the representatives are not polite and just rude but not at FAFCU. The way I felt at the bank was that they want my business on a personal level , it’s a bank that if I was driving down Lakewood Road I’d pop in just to say Hi to Laura and the crew because they were all focused on having the same interest of the customers and that is receiving a good experience . THANK YOU FAFCU can’t wait to use the bank again . Best experience ever.
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please dont ever bank with this bank they are so bad they dont give any service at all i wonder what is making them exist please dont waste you time and money here my sincere advice to you thanks
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We have been banking with this institution for over 25 years and they have always been professional, attentive and available for any problems that arise which have been few and far between. I don’t understand the negative feedback because this bank has done nothing but bend over backwards to see that we were happy with our transactions and the customer service from the tellers to the bank officers has been nothing but impeccable. We will continue to utilize their services for many years to come. 👍 ⭐️⭐️⭐️⭐️⭐️
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The worst possible service EVER. They use a 3rd party for credit cards. We had 2 fraud charges. I have called 10 times and still not resolved, even though they sent me a letter confirming fraudulent charges from out of the country.Deal with a real bank.....Go to the NJ Better Business Bureau site and search their rating...D- !! Worst possible!!
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FRAUD BANK; FALSE ADVERTISING, MARKETING BY JOHN CULP, MELISA REID AND LOREN PIGMAN. THEY SHOULD BE PUT IN PRISON FOR ABUSING THE FEDERAL SYSTEM, TAKE ADVANTAGE OF FED RATES, NOT A REASONALBE AND VIABLE COMMUNITY BANK.
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I have had wonderful customer service and assistance for many years. During my divorce they understood the situation I was in and was there to help me during this difficult time. Patty the manager of the Toms River Branch just recently assisted me with a loan and executed all the paperwork in a timely manner and contacted me as soon as I was approved. Thanks for all of your help throughout the years.
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Great bank great for loans
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I would not recommend this bank to anyone! I left TD Bank and opened an account here, thinking that it would be a nice, friendly community bank with a small town vibe. Since banking here, I have experienced anything but. I recently made a small error in the timing of my checks and deposits. This bank charged me a total of $114 in various bank fees. This was the first time that I had done this at this institution. I am in between jobs, and barely getting by. These fees were almost all of my small paycheck for that week. After long delays listening to a prerecorded message over and over, I reached a human in the Eatontown Customer Service Dept, to request a courtesy reduction of one or some of these fees, I finally connected with Sandy who was not particularly pleasant to deal with and she said she would get back to me soon after going up the chain in management. When I did not receive a call for 48 hours, I wrote E. John Culp II CEO an email and explained my plight. When I banked at TD Bank, I always received an annual courtesy reduction in 2 bank fees, and didn't have to wait several days for a decision. 3 business days later, I finally received a call back from Sandy on behalf of the CEO and the bank decided that I would have to pay the entire $114 in bank fees. They were unwilling to even consider reducing one of their "fees". I guess my business is not considered important enough for this bank and their attitude really shows that. If you don't have a large amount in your account here, one is not treated with any human compassion because you are not worth anything to this bank. I plan on closing my account here, and going back to TD Bank. I encourage anyone reading my review here, to bank anywhere but at this institution because you will be sorry. They threaten that they will report you to one of the credit reporting agencies if you do not repay their outrageous fees!! NO STARS!!!
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