Client Reviews on First American Payment Systems

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  • 85 Reviews

Most helpful positive review

0 people found the following review helpful

By Doug Sweet Jun 16, 2019

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Most helpful critical review

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By Desiderio Lascurain Oct 16, 2019

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Overall Feedback:

I used to love first American, today I can't say anything nice about them. Their sister company or lease company LFG, are just as bad. Each one blames the other for anything going wrong. I'm locked in with them until 2020. And cannot wait to be done with them.

Overall Feedback:

Im going to report this company to the authorities, My company got ripped off by these people so bad that im going to the police, they will steal your money no question about it. DO NOT ,I REPEAT, DO NOT SIGN UP WITH THEM, IT'S A SCAM.

Overall Feedback:

This company is TERRIBLE.. Do no work with them. They have horrible customer service.. horrible attitudes and horrible service. Ask to speak to a complaint dept. about an employee and they block you from talking to anyone but that person. THEY DON"T HAVE A BOSS is the answer you get..

Overall Feedback:

This company has scammed me out of hundreds of dollars. A smooth talking representative shows up to your business, tells you lie after lie, has you sign a contract, and vanishes. They do nothing on their end to hold up the agreement. The fees continue to go up, and then additional charges start showing up on your bank statements. Once you close the account, a manager will call you, be disrespectful, and make threats. I did not use this service a single time. I called on three separate occasions to find someone who would fix everything so I could use the service. I would never hear back. They only call when it means they can no longer take your money. Get a lawyer if you signed with them. It is better to pay a lawyer for service provided than it is to pay out of a contract by giving money to thieves.

Overall Feedback:

Not only do they not answer the phone (I called 12 times this morning), they are enabling & entertaining fraudulent chargebacks. This company and others like it are a disease for merchants. Run from these guys, don't do any business with them if you are a merchant. For chargeback disputes, they insist on a FAX (then they say the quality of the documents is poor lol)? Multi Billion dollar company that can't figure out email. They are a complete joke.

Overall Feedback:

Negative 5 stars wasn't available! BEWARE OF THIS COMPANYFirst American are con-artists. Tried to sell us a product that didn't work with our software. We then sent it back to them and they charged us over $1400 in fees. They then blamed us and said it's because they didn't get the machine. I have the tracking numbers and their signature receipt. When I provided those details, they stopped accepting my calls and wouldn't return my messages. CON ARTISTS! Thanks for charging $1400 in services we never used and had no ability to use.Upon receipt of my email to First American, they then claimed they would send us the $495 cancellation fee back. Oh Thank you! Thanks for charging us every month for a product we DIDN"T HAVE. We sent the worthless machine back to them. And yet, they charged us for it! I will continue to fight for what is right as a business. You will not treat us this way, nor should you treat others this way. What a horrendous way of doing business. CON ARTISTS!!

Overall Feedback:

There was a billing problem on my company account That I tried to clear up with First American.The lady “Kassi C” from First American called me and THREATENED me by digging out all my personal information.One star is more than what I would give them.It’s also funny to see all the previous one star reviews, First American replied and asked the reviewer to send them email to discuss the issues, only one person change the review from one star to two. Rest had no follow ups. I wonder why the company even bother post reply to those one star reviews.

Overall Feedback:

First American is one of the best Payment systems I have work with. Low rate and Customer service is one of the best industry. Keep up the great work

Overall Feedback:

UPDATE, 08/07/18 - 1 STAR CHANGED TO 2 STAR:After posting my review I decided to email the Merchant Relations team, as suggested by First American's response to my poor review (see below). They offered to refund me if I removed my review, but I opted to simply update the existing as both my experiences were very poor. They DID take care of the situation in the end, but both times it was not easy to do. The first time around it seemed a combination of the third party reseller (Elliot Management) and First American that caused issues. This time around, the reseller (Equity Holdings, DBA: Go Simple Pay, Shield Payments, etc) was the main problem. First American was quicker to remedy this time, but only after a poor public review AND them asking me to remove it.------ORIGINAL REVIEW , 07/26/18 - 1 STAR:Fool me once, shame on you. Fool me twice, shame on me.... I got screwed the first time around with First American Payment Systems using Eliot Management Group in Salt Lake City, UT. They promised all sorts of savings. In reality, I spent 50% more than I would have using PayPal to process all my cards! After I cancelled the account, I kept getting charged for some time and it took months to get resolved!The second time I gave this company a chance was using Equity Holdings in Salt Lake City, UT (DBA: Go Simple Pay, Shield Payments, etc). Whatever the name these guys chose, Todd Velis and Bob Stubbs were NO HELP at resolving issues they created. They promised a better experience this time around with First American and proceeded to sign me up for it. They signed me up for website and in-person transactions which apparently means two separate accounts and twice the charges. After some delays on my part and theirs to finish integration, I found out I couldn't even use First American with my eCommerce platform! Again I had to deal with cancellation getting dragged out and my money still being taken. This time around I spent $740 on a product I never got to use. I finally called First American after a year of chasing the reseller and was told that I could not get a refund because First American did everything according to their contract and nothing wrong on their part.This would be a 0 star review for First American Payment Systems, if possible. In my experience, the third party companies selling First American Payment Systems' products are just as much crooks...Never again.

Overall Feedback:

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