First Advantage Bank
Client Reviews on First Advantage Bank
Feedback:
I've been banking with this bank since they were green bank. 8 nice long years. I called because I'm locked out of my account and I'm trying to transfer funds. So you know what I get told we no long do over the phone transfers in the branch. You have to call our customer service that takes an hour to get ahold of. Am I nolong a customer. What a shame.
Feedback:
I like this bank because of the customer service and the fact that i can electronically deposit my check. Every time i need to go in, everyone is so friendly and wanting to help me. And the best part is there are no monthly fees to use my own money, like every other bank in clarksville. Why should i pay a fee to use my own money? The last bank i was with said that could be avoided if i keep 8k in my account and use my debit card 25 times a month. 1st Advantage ROCKS!!
Feedback:
I went there to request a voided check and they didn't have any kind of equipment to assist me with this important requirement for student loans and i had to drive another 30 min to another branch which was closed earlier than the other branches and finally when i called they said that is the only branch that can print it. WHAAAT....A whole financial institution and one far-away branch only that can do a simple printing service ???
Feedback:
EXTREMELY POOR CUSTOMER SERVICE! I was cashing a check written by a business that uses this bank. I signed the back and handed them my Tennessee drivers license. The teller took it then told me she needed another form of I.D. I asked her if there was a problem with the first one. She snidely said “it’s company policy.” I asked for the sake of clarification if my state of Tennessee issued driver’s license was not enough to identify that I was who I was? She said again “it’s company policy.” I gave her my military I.D. She took it and showed it to the teller next to her and said something then another gal walks up and they all three are chatting. The teller returned to the window and said “yeah, we are going to need your social security number.” I said “No! You have two perfectly valid forms of I.D. you do not NEED my social security number.” Then the two other gals joined her and said “if you want to cash a check here you do.” (Let me remind you it was a business check from their bank.) I said “then I am not cashing it here” and asked them if they realized that their behavior right now was going to reflect on the company that wrote the check in the first place (an innocent party)? Their reply was basically we don’t care “it’s company policy.” After gathering my I.D.s and the check I called the company that wrote the check and told them what had happened. They were appalled. They had never heard of their bank asking people for their s.s.# even with two other forms of I.D. She apologized profusely and said if they do not make it right to call her back and she will help me. I spoke with the bank’s branch manager who did nothing but politely tell me his tellers did nothing wrong it was “company policy.” I asked him if their behavior was company policy and he said there was always two sides to every story. So this all boils down to “company policy” not good customer service. I would not suggest this bank to anyone. In fact I would advise you never go to that bank if you value yourself as a human as opposed to an account#.
Feedback:
The man who answered hung up on me in the middle of my inquiry and didn’t bother to call back. This is no way to treat customers.
Feedback:
They took my money. They stole my money. And called it fees for transferring money. Do you honestly think customer would keep doing internal transfers 15$ a transfer from how is a customer suppose to know when this bank steals your money or come up with new ways of taking your money and calling it fees. They wiped my account cleaned now I have nothing
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