Fifth Third Madisonville Operations Center
Client Review on Fifth Third Madisonville Operations Center
Feedback:
I have a loan that was transferred from MB Financial to this company in May of this year. I was sent a letter signed by P. Brian Moore, Senior Vice President. I was told in this letter that because I was on Auto Pay for this loan with MBF that I didn't have to do anything, that the account would transfer to auto pay with fifth third. That has not been the case. both in June and July, I had to make the payments manually. Each time the customer service reps assured me that they had fixed the issue and there was nothing more to do. Supposedly the payment , the correct date and the paperless option was corrected. Today 7/16/19, I get a bill, (when I'm suppose to get an email not paper) again signed by P Brian Moore stating my payment was due on the wrong date again! Worse talking with a CS Supervisor, she 1st assured me it was all fixed again. I ask to talk to a senior officer of the bank to air my grievances and she told me that I couldn't and that she would have to be that person that no one could speak to MR. P Brian Moore or any other officer of the bank. She would not even give me a corporate number for me to further express my dissatisfaction. I'm a disabled retiree on a fixed income only getting paid on the 1st so my options are very limited, but rest assured i'm going to be looking for another finance company to take over this loan. If P Brian Moore is a real person, you need to start earning your over 1 M dollars and satisfy your customers.
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