Client Review on Farmers Insurance Group Federal Credit Union (FIGFCU)

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I love this credit union. I am a business owner and have two loans, my operating account, my trust account and my family has a plethora of personal accounts. The service is exceptional!! It is always quick, professional and above expectation. My branch counselor is Natalie Morgan. SHE IS AMAZING!!! I can email or call and she always responds so quickly. And she actually picks up her phone when I call. It is old fashioned customer service at it's best! Even though she probably assists MANY clients she is always up to date on what is going on with my accounts and gives great advice. Honestly, she is the reason that I am so happy with FIGFCU. Natalie always goes the extra mile to make sure that I have what I need, understand the product and that I am aware of new things that the credit union is doing. If you are looking for a customer centered bank/credit union, you should go with these guys. Also, they do a give away at the end of the year based on the accounts you have. Kind of like a BONUS. If memory serves, it is for direct deposit/credit card swipes, interest rebate, dividend bonus, etc. Last year I think I got $350.