Client Review on Enterprise Merchant

Feedback:

Aloha in Seattle is a great example of an Ancient Monopoly business. Based on my experience of their customer is at par with TV providers and Airlines. Aloha has a decent product and they are an attractive system for many hospitality business'. On the other hand EMS in Seattle is so old schooled. They are out of touch with the world we live in. The way they treat their customers, might have been acceptable in 1998 but in 2018 it makes you feel like you are calling your grandmother to help you with your computer.They have no sense of urgency, your system might crash and not be functional for days and they will still not answer your calls even though you pay for the service fees. The technicians are not knowledgeable, and you keep getting transferred from one voice mail to another. There are so many new companies that perform a lot better than EMS & Aloha.