Client Review on Empire Pawn Of Nassau, Inc.

Feedback:

My boyfriend had a terrible experience here today. He tried to get a loan on a watch and was shooed off like some type of criminal. He was told the watch "may be counterfeit". so because the guy didn't want to DO HIS JOB and check to see if it was real, he lost two customers today. The worker was more concerned with a lady who had a large amount of gold jewelry to sell. every customer should be treated with the same amount of respect. Needless to say we took our business elsewhere and got our loan. This place sucks!!!!!!!I am editing this response to reply to Mitch the owner. You claimed that your employee "took the time to examine. ..including opening the watch and checking the watch movement". This is a complete lie. He briefly looked at it and said "there are too many counterfeits I can't take the chance". It was never taken "to the back" or anywhere else for that matter. I am annoyed that you are trying to make us look like liars. A simple apology would have been sufficient but instead you tried to cover it up. I've never dealt with a business that refused service and then turned the blame on the customer to make them look crazy. You can check the cameras from that date if you still don't believe me, it is the same date of my original post. Anyway we went to GEM PAWNBROKERS in Hicksville on West John street that same day and were treated with the respect we deserved and were given our loan.