Client Review on EmpireONE Federal Credit Union

Feedback:

This credit union was great while it was Buffalo Postal Community Federal Credit Union. Since it has changed to Empire One, I’ve had nothing but problems. Horrible customer service at the West Seneca branch, to the point of being rude. Loads of issues with changing my name and opening accounts for my children, stopping my debit service every time I travel outside New York despite calling them to let them know I’m in travel status, and today, I showed up to cash a check on a Saturday at 10am. They have always been open until 1pm. Not today. Completely closed. No sign, no notification they were stopping Saturday hours, and the website still indicates hours on Saturday. I’ve been a customer for 12 years and unfortunately, as of Monday, I’ll be signing up with a new bank due to the lack of professionalism at this credit union.