Client Review on Elevations Credit Union

Feedback:

There Ebill does not support Xcel Energy. I've tried for over a year to have them fix it but nobody seems to care enough to drive the issue to resolution. The tellers seem to be very friendly and knowledgeable but the phone support people are less so as they seem to not have as many answers, and just say whatever they have to to get you off the phone. at least when it comes to technical issues related to Ebill I can't help to think that that these issues are a problem with upper management. I know that when someone at the bank tried to raise the Ebill issue to a VP for me ( it's been a while but I think it was the VP) he never got back to the guy. I've also had online support say they would get back to me multiple times but they never do. I'd like to email the upper management to make the issues I've encountered know but they don't provide their contact info on their website, only their names. I've had issues with Ebill getting confused by negative balances on credit cards and couldn't get anybody to look into it. Ebill also is not working for with Comcast for me now that I have 2 comcast accounts. Phone support said they would research it and get back to me, that was weeks ago... I like the idea of a credit union over a regular bank, I like how many locations Elevations has and I like the tellers that I've gotten to know and I like an equiline rate that I got but this other stuff has me so frustrated I don't know how much longer I can stay with them.