Client Review on Elevations Credit Union

Feedback:

Elevations offers a 'convenient' option called bill pay that pays out checks for you....takes them 8 days but allegedly they do pay these within the 8 days. Today when I called to see why the payment scheduled for yesterday has not showed up the agent (Kowahi) gave me the following response "do you want me to stop payment on the checks". No sir, what I would like is for you to listen to me, understand my need, and show empathy prior to offering me your non solution to my problem. I understand the delays, they happen, please train your employees on their soft skills.