Client Reviews on Electronic Merchant Systems

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    • 4.5
  • 58 Reviews

Most helpful positive review

0 people found the following review helpful

By Tina L Sep 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Amy Landolt Oct 16, 2019

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Overall Feedback:

If you have any issues with the card reader or the apps, working with support is horrific. Most issues I've had, needed to be escalated to an external company who provides support, and the hold time is a minimum of 20 minutes. You then typically spend at least an hour on the phone. I've never had an issue resolved with one call - except for a password reset.

Overall Feedback:

We've been using them for past 10 years. good rate and service

Overall Feedback:

My local representative has always been extremely helpful. A few days ago I had an issue with my equipment and he refered me to the technical EMS support team. The technical support staff were equally helpful and resolved the issue within minutes! Great experience.

Overall Feedback:

Excellent service. I was having problems rebooting my card processor after the Dorian storm and a technician showed personally to fix the problem. Thank you.

Overall Feedback:

Pushy sales people. I called Inquiring about a service and was contacted several times by email and phone calls to sign me up. I just wanted information which they provided but to contact me several times after I said I was just gathering information and not ready to decide was a bit much.

Overall Feedback:

Litterally the biggest scammers in the world they love to hold your money and use their business as a way to access your pocket, if you are new to E-commerce and are looking for a new processor STAY AWAY FROM EMS!!!!

Overall Feedback:

Always friendly AND helpful. Thnx!!

Overall Feedback:

Julz Garza is great! She explained everything effectively and is such a great person! Definitely recommend.

Overall Feedback:

Great support when you have a question or a problem.

Overall Feedback:

I recently wanted to simplify and update my website I have been with EMS for 10 years... In addition I also wanted to add an easy application and payment form for our customers I contacted Christy S. My web designer with some ideas... She put together a beautiful website design for me I couldn't be happier!! Also she knew that my request was time-sensitive and she gladly made me feel as if I was a priority as she attended to our needs immediately. Her knowledge and skills shine threw she included everything that we asked for but with her wonderful skills and sense of design. If you're looking for a great host for your website and great designers and management I would definitely recommend EMS they deserve all 5 stars plus 🌟 🌟 🌟 🌟 🌟" 🌟 Thanks again Christy you are Amazing"

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