Electric Cafe
Client Reviews on Electric Cafe
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Great People to work with, always Helpful and i love there innovative technology for Retail POS system.
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These people are shady and unethical.......and LIARS!
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This year alone we have installed over 70 ECRS POS and kiosks. Even moving at that rapid of a pace the equipment and personnel with ECRS has been great. This goes all the way from the time of ordering the equipment, to installing the equipment, and beyond. We have had many scenarios of needing a quick turnaround for equipment, and ECRS has never failed to deliver for us. Any service issues or questions we may have are answered in a professional and timely manner. The support team ensures that issues are resolved completely and that we understand the resolution before moving on. I would highly recommend ECRS as a POS or Self-checkout Kiosk solution.
Feedback:
We have been with ECRS as our point of sale provider since February, 2016. I don't normally write reviews but I like to give credit when credit is due. Prior to this we were using outdated hardware and software that required multiple third party vendors to fulfill our needs. Switching to ECRS consolidated 6 vendors into 1 which allowed us to realize significant cash flow savings. In addition to this, the entire support and development team is in house. This means if you have a problem that support can't solve (which is rare), all they have to do is walk across the hall and talk to the people who wrote the code. We no longer wait weeks for annoying issues to get escalated. We reviewed all of the viable POS providers at the time and no other vendor came close to the level of innovation and stability that ECRS provides. They are a company full of professional, passionate people with strong values who are dedicated to their customers. This was clear at every level of the organization from administration to the executive team.
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