Dade County Federal Credit Union
Client Reviews on Dade County Federal Credit Union
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No sirve para nada 40 minutos en espera y no resuelven un problema
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This was my first time going to this branch. I bypassed the other branches further north due to the negative reviews. Honestly, at this branch, they wowed me with their professionalism, courteousness and quick customer service. The line was long when I got there but they were moving people quickly, so I did not have to wait very long. Why only 4 stars? Well, I got there before opening, and was able to see and hear people complaining about the atm out front not working at that moment. A big inconvenience, and waste of time, if you just want to do a simple transaction.
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The customer service in general is excellent, and the representatives are very professional. The ATM in the outside strongly needs a major update. The system is very complicated and a very old fashioned system. One of my major concerns is that I have to put my deposit in an envelope and be left in a depository box. Another concern that I do have is that the Credit Unions have a long distance from each other. And it's an inconvenience for me. Something has to change to make the whole process a lot more simpler and easier to understand for all customers.
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I've travelled to 5 locations in the last 24 hrs and none of their ATMs acknowledge my debit card 😏 very inconvenient. Had to pay a fee to cash my check elsewhere when I could have deposited said check to my bank acct. This sucks.
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(Translated by Google) Ok I have been waiting more than 30 minutes online to be able to report some transactions and nobody attends the incredible phone they steal all the money from you and they are not interested and to charge the fees and the surcharges are the # 1 incredible 😡😡😡😡Very bad Look at these people apart who charge fee for everything they never help customers that the customers come first is a lie I had the bad experience that they stole money from my account and they now with their hard face tell me they are not going to return the money because I used the ship of the card and I do not know how to buy the internet if you can use the ship gentleman if they are members of there they collect their money look for another bank this bank does not work(Original)Ok llevo más de 30 minutos esperando en línea para poder reportar unas transacciones y nadie atiende el teléfono increíble le roban todo el dinero a uno y ellos no les interesa y para cobrar los fee y los sobrecargos son los #1 increíble 😡😡😡😡Malísimo Mira esta gente aparte que cobran fee por todo nunca ayudan a los clientes eso de que los clientes es lo primero es mentira yo tuve la mala experiencia que me robaron dinero de mi cuenta y ellos ahora con su cara dura me dicen que no van a devolver el dinero porque se uso el ship de la targeta y no se cómo una compra de internet si puede usar el ship caballero si son miembros de hay recojan su dinero busquen otro bank este banco no sirve
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Great customer service.
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Really good customer service. The guy at the front is the best.
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Every time I visit this credit union, the staff is always very helpful and knowledgeable. Always a very warm welcome and respectful. Thank DCFCU staff.
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They are very friendly even if when they are in front of colored individuals. They also are very patient and are willing to work with you.
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Alondra who works there was so helpful and most important interacted with me as a person.
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