Client Reviews on CP Federal Credit Union

    • 3.2
  • 11 Reviews

Most helpful positive review

0 people found the following review helpful

By KRETC Oct 16, 2019

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Most helpful critical review

0 people found the following review helpful

By Aaron Siegert Nov 16, 2018

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Feedback:

As good as it gets!

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Absolutely ridiculous!! Its 8 am they have been open for 30 min but when I call them the recording says there closed. I have been waiting 3 days for a check to clear I deposited 3 days ago. I'm supposed to be at DMV getting a few things and I can't and will now be late for work because they can't ANSWER THE PHONE!?! THIS IS ABSOLUTELY INSANE AND IF YOUR HOURS HAVE CHANGED YOU SHOULD KEEP IT UP TO DATE!!

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We've been banking here for a short while, but so far, we love it here & the other branches. Everyone is always so nice & helpful & they go above & behond to help you.

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Their new computer system is a joke. Random people added onto my account and lovely overdraft fees when you specifically request NO overdraft protection. They had admitted that it was their new system causing my financial stress so you would think they would be apologetic and happy to make it right. Nope, because they couldn't fix the system glitch, it was my responsibility. If you want a bank that truly cares, don't go here. Its been nothing but issues each week.

Feedback:

I have always had great experiences with CP Federal Credit Union. They have a very friendly staff. They also do whatever they can to help you with whatever your situation may be.

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Great credit union with a friendly staff

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for phone...expect long wait..rude people...no certain resolution... more waiting... more rudeness..and then one of those rude dripping with bitchness..."have a nice day"..

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Wost bank ever takes them for ever to do things never get a loan through them

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We were in a pinch late in the day to get an auto loan. Long story short, Jenna understood our circumstances and stayed after hours to finish the deal. She is a rock star at customer service and because of her we will be switching our long time accounts from another institution to CP Federal. Thank you!!

Feedback:

Longest wait of any CP branch. I would avoid at all costs.

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