Cooperative Center Federal Credit Union
Client Reviews on Cooperative Center Federal Credit Union
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Why is it so hard to reach you guys, i been trying to fix my direct pay for 3 months, everytime i call i get transfer to some extension that nobody is answering. Now payment is due again and cant reach to nobody who can fix it!!!
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I was a member for nearly 10 years. I had everything there--my checking, savings, credit card, auto loan, a joint account with my partner. This credit union has always been way behind technologically. And customer service has always required A LOT of followup. I kind of just dealt because it was a small credit union and seemed like a better option than a corporate bank. But they did an "upgrade" of their core system in August 2018 that made the website experience even more difficult. Their campaign to notify members of this major update consisted of a direct mail flyer mailed during voting season and one email that was literally a PDF attachment of that same flyer. On top of the poor communication, there were huge glitches, like losing transactions off of the register, creating duplicate accounts, and no longer synching with Mint. When I shared these inconveniences, I got nothing but defensiveness from member services. So I switched to Patelco, which is way better on every front--rates, tech, customer service.
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Been a member since I was 16 years old. Holiday account, debt consolidation, savings account, financing car, teaching children how to save money..family oriented!
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I adore my credit union. Always wiling to help me work it out. bless
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Very unprofessional,annoying too
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Have used this place for shared branch banking for years and love the place! Friendly, efficient and convenient!
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I like all the people working there that ive met, however everything else is pretty bad the intrest rate on my savings account is literally .03 Percent, no easy way to bank online ive been waiting months to activate my paypal
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My experience here has always been great. If you're looking for a local bank for a checking and savings account, this is a good place for keeping your money local.
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I want to support this bank because they are a local credit union and have really friendly employees. However, it's nearly impossible to get a call back from them, they don't follow up when they say they will, and when I traveled to the Philippines a year ago, my ATM card didn't work there and it took me 5 DAYS to reach the bank to get it sorted out (I had been calling all the lines I could find, and emailing every address I could find). It was finally an IT guy that got back to me and managed to connect me with a banker that could help. Just in the last couple of weeks, I deposited plenty of money which looked available in my account when I wrote three billpay outgoing checks through their website. The bank charged me three separate $28 dollar fees for using the money before it had cleared. When I went in to ask if they could refund at least some of their charges, they said no. I submitted a paper regarding the case to see if someone else could help me and was assured that they would get back to me at the beginning of last week. -Still no response.
Feedback:
Horrible service. Good luck trying to get a hold of anybody that knows anything or cares. I've been there for years, have several accounts there and I'm finally getting out. They act like they've got better things to do than help the customer. It's the Berkeley Whole Foods of credit unions. Over the years I have never dealt with a friendly teller there. If you need help with a problem you can't reach them by phone; you have to wait for someone to get around to calling you back, which can take days. I am switching to another credit union, have had it with them.
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