Client Review on Community Service Credit

Feedback:

Our funds are usually deposited next day automatically from our pos provider into this bank. They are not open weekends, so the money earned from Fri,Sat,Sun will not reach until Monday which is when they are open. So, if the bank has a holiday, like memorial day recently, our funds from Fri,sat,sun, and MONDAY will be held until TUESDAY! So we went over our limit thinking our funds were in our account Monday, business as usual. Hundreds of dollars of overdraft fees from Monday? Called the bank, they were not having it, saying we were liable for those charges. Even though if our funds were deposited on Monday like usual, we would have not came close to our balance, which equals no overage charges.So over these charges they will no longer have our business. What type of service is that, they KNOW the money was waiting for them over the weekend. 2019 and this bank has not caught up to the times! I wish I remembered the ladies name, but Horrible service and handling of this situation. Since this has also happened a year ago in the past, due to a holiday again, she talked to us as if it was punishment of a child. Great management would have understood how this could happen. She knew the money used would have been there as far back as Friday, it's a joke. They took the money and did not help us out.