About - Commodore Perry Federal Credit Union

Overall Feedback:

I truly am not one to post bad reviews, however I need to share my experience from this morning.Dylan was selling a vehicle that was registered to me. The buyer gave us a check in which needed to be cashed before possession of the vehicle was taken. So I went to the bank location as to which the check was written . I explained to the teller what I needed to do. Remember, the money was being drawn from an existing account( the purchaser). The teller informed me that because I was not a customer of the Credit Union I would be charged $10.00 to cash this check. I was reluctant but agreed. While waiting for the teller to complete the transaction ,another woman walked up to the window beside me and wanted to cash in rolled coin. She was asked if she had an account with Commodore Perry Federal Credit Union. The woman responded “no”. That teller proceeded to tell the woman that they usually charge a fee for the transaction. I can’t believe my ears and I certainly can’t contain my comment. I stated to my teller how interesting I found it that I was paying a service fee because I was not a customer however the woman next to me , also not a customer but receiving a service was not charged a service fee. My teller responded”I guess that’s how we make our money.” You will never see my money in your business again. I was always under the impression that a credit union was a good choice. Not me. Nope no way. Commodore Perry Federal Credit Union is inconsistent with customer service. It wasn’t about the amount of money, it was about the consistency of policy.