Client Review on Commerce Bank, N.A.

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Giving one star since zero isn't an option. I visited the Brookside branch to obtain information and assistance about a home equity loan. All of the personal bankers were busy, so another staff member gave me Mr. Tyler Goff's card and suggested that I give him a call. I did that a couple of days later. No return call. Left a second message the followng week and asked him to call and point me in the right direction if there was someone else who could assist. No return call. Really? I'm a longtime customer. And Mr. Goff didn't have the courtesy or professionalism to take the time to reply to my messages. Shameful.