About - Columbia Credit Union Mortgage Loans

Overall Feedback:

I have a mortgage with this derelict and corrupt organization. My bad.In trying to discharge the obligations of my loan I send a check in early. Early like on the 25th of the month when my mortgage is due on the first of the following month.Unsurprisingly these incompetent clowns have not posted my payment yet and today is the sixth of the month. I am not surprised. I am infuriated. I am sad that the people who work here, those who actually live in Vancouver and the surrounding areas, care so little for our community and our neighbors that they would support the policies of this credit union.Their advertisements that they are local are complete and bald face lies. “Local“ means that you hire people in the surrounding areas to do the jobs that your organization requires. It does not mean that you contract with people outside of our state and then state that there are ‘no talented people here in Washington to do the “complex transactions“ that are part of loan servicing.’ I was absolutely stunned and amazed that their manager said that flat out.Statements like that are insulting to our neighbors. Insulting clients, neighbors and others is part of the standard operating procedure of this credit union. If you ask them questions in the lobby their “customer service representatives“ will impugn your integrity, question your motives and slow your ability to do simple transactions. If you make inquiries online you will wait very long periods of time to hear back in the “secure messaging“ area of their online presence.I kid you not when I say that these people advanced my request for help to no less than three different managers after I spoke with two tellers. 2 1/2 weeks elapsed before these folks found a paper form required to make the changes to my account. How is that efficient? How is that customer service? It isn’t either of those things. It is obstructionist. It is incompetent. It is obviously reflective of their entire way of doing business. They have no respect for their clients or our surrounding community.Save yourself, your money and your time by banking anywhere but here.