About - Columbia Banking System, Inc.

Overall Feedback:

I have never before written an online review. I do so today because of the terrible customer service I received regarding our personal checking account notwithstanding a long relationship with Columbia. My wife's wallet was stolen several months ago. We cancelled our old checking account and opened an new one. The bank assured us our auto-pay would be transferred to avoid any interruption of bill paying. This worked for several months and suddenly, without warning, it stopped. Monthly creditors were told our checking was "cancelled" even though the new account had ample funds. When asked to assist, the bank refused to help. "I don't have time to contact these folks". When asked why authorization could not be extended, the answer was "because that's the policy of another department". The lady couldn't care less about helping a long time customer. Extraordinarily disappointing. Apparently some think customers exist only for the bank's benefit. Years of good will down the drain. Hope others have better luck.