Coastway Community Bank at WomenInfants
Client Reviews on Coastway Community Bank at WomenInfants
Feedback:
Went the the atm for cash and their machine was suddenly "out of order", eating my card in the meanwhile. When I called the bank the next day to figure out how to retrieve my card they informed me that they could not return my card without a letter from my bank stating that I was able to receive my card back. Horrible customer service, there was no reason for my card to be flagged.
Feedback:
I walked in this morning looking forward to opening a checking account before I head into work supporting a local credit union. I was really surprised to experience terrible customer service as the lady I spoke to was rude and had no sense of welcoming as she stared at me walk in the door. She also had zero sense of urgency. I specifically asked to open a free checking account, and she looked at me... Not sure what she was processing, because she didn't proceed with anything. Then she asked if I took a look at the checking accounts. Uh, yes that's why I asked to open the free checking account. Overall, not a great experience at a credit union when I've had better in other states.
Feedback:
Boy do I miss the "Greene Street" Days. When it was Coastway Credit Union and we had access to a 24 hour ATM that passed out detonations of $10 as oppose to $20. Washington Street? You can't even drive up to the Drive Thru ATM after-hours while they close the inside one. Not to mention that One RUDE lady that I believe is member's services. I've dealt with her twice in the last 12 months....walked out abruptly both times. Instead of trying to help you, she wants to chastise you and has terrible customer service skills. I'll continue to go out of my way to the Cranston and Warwick branches from now on.
Feedback:
Not the easiest to work with
Feedback:
Helpful team
Feedback:
I was in a rush and walked away from the ATM leaving my card there. When I called the bank the next day to ask if they had it they confirmed they did. They informed me they would have to destroy it since it was not one of their cards. I asked if I could just pick it up they said no they did not know why my bank pulled it. I asked if they could call my bank they said "No we don't do that". I am now without a card for 7 to 10 days despite the fact that they had my card in their hands. Very poor customer service, I would not bank with people that care that little about the community they serve.
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