Client Review on Citizens Community Credit Union-Hugos

Feedback:

Before the merger of Citizens Community Credit Union, which is the credit union that I started under, the service was always great. The people who work there are still great employees, however I am starting to become less happy with the service that is being provided through First Community Credit Union. In particular, I so far have had a negative experience with the Operating System when you call the location. If no one is available, you don't even have the option of waiting on hold until someone is available. I find this incredibly frustrating because the issue I was experiencing could ONLY be addressed over the phone and having a busy schedule matched up with banks having limited hours of operation makes for a frustrating experience trying to get my issue resolved. So yeah, so far, I am not to happy with the merger. Will probably be leaving this credit union soon due to it.