Client Review on Citizens Bank

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I am having the worst banking experience of my life with Citizen's Bank in Bethel Park, PA, with its branch manager and legal department.If I could give it a negative score I would.As if the stress and emotional distress of a beloved parent with advanced dementia were not enough, Citizen's Bank is unable, or unwilling, to process a simple Durable Power of Attorney document. Not after several visits to the bank over the course of several months. Something WesBanco did in 30 minutes. 30 minutes!!Why? They keep moving the goal posts. First, they want a copy of the DPOA and a letter from the parent's doctor indicating their incapacity to manage his/her financial affairs. Second, they want to see the original documents to make their own copies. Third, they want to see an original Revocable Living Trust, something mentioned for the very first time. Now they are demanding a court appointed guardian.They have a DPOA from 2007! What on Earth is the problem here? Is Citizen's Bank trying to take control of the assets? You decide.