Client Review on Citizens Bank

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Terrible little sham of a bank, I briefly had an auto loan with them because I made the mistake of allowing the dealer to obtain financing for me. Anyone you speak to on the phone is in another country and half the time you can barely understand them because their accents are so thick. I refinanced my loan and as is custom the new lending Institution cut them a check for more than the payoff amount just to cover any overages and they attempted to keep the overages, when I first called them regarding the refund a couple of weeks after the check had cleared they told me I was not entitled to a refund and gave me a false check amount so I called my new institution and got a copy of the actual check that was sent to them and called them back armed with that. When I told them I've gone through the steps to verify the check amount suddenly I was entitled to a refund and was told it would be put in the mail tomorrow. They also added in that it could take two weeks to get to me. Are you kidding me? I know sometimes the mail is slow but even with standard ground Mail there's no way in hell a simple letter sent through the mail would take two weeks to travel from Rhode Island to Georgia. If you have the option and the foresight to look into this bank before doing business with them please take my words and the dozens of other one star reviews they have to heart and unless you are really truly desperate, find someone else to help you with your lending requirements.