Citibank Philippines - Makati Branch
Client Review on Citibank Philippines - Makati Branch
Feedback:
Wow! It's 2018 and this place is a joke!I've had better service and efficiency from government agents such as Medicare, Transport Authority and even the post office!As stated in the Google head office. "You are competing with your customers best experience"The staff try their best.... And it's the thought that counts right? Unfortunately the experience is quite Substandard. As I said. It's 2018. All I wanted to do was close a term deposit and electronically transfer my money to a bank account overseas. I've done this before from other Banks. Shouldn't really take more than 10 minutes.A very watered down version of what happened. just aWent to the downstairs reception. Got told to go to the upstairs Citi Gold area. Waited upstairs. Finally saw someone. We said werwe closing an account. Got told to go downstairs. Went downstairs. Waited again. Eventually saw someone. Got told what i wanted to do was not that simple. What we had to do was close the account. Get the cash and find another way to get my money overseas.... Ok.... Not really a premium service experience, but sure. I can still manage that.What actually happened was... The guy brhind the desk has to fill out a 1 page form (took almost an hour for some reason. Why? I don't know)Then got told that the form now had to be given to someone else to process.... Had to wait a LONG TIME. AGAIN. (Why? Again? Don't know?)Got the form back...and apparently, we got approved to close our account. YAY! Didn't know I needed approval to get my own money!Once the form was processed. We were given a bank cheque (I was told we were getting cash)... Had to go wait for another counter where we could present the bank cheque to get the cash.... Took ages again....Total time spent in the bank? More than a long haul flight! Now....The nit picky stuff.... You know. Customer service... Going the extra mile etc..... I've worked for a premium brand and I was trained to look out for these thigst... Kinda like mystery shopper.....After hours and hours of waiting.... Us and the other people.... Did any of the staff offer something as simple as a glass of water to anyone? The simple answer is no, they did not.Did the staff show a sense of urgency due to the number of people waiting? No they did not.Dress code (smart casual) not very CI. Guessing it's a company policy thing.Furniture. Leatherette seats are all frayed. Any apologies from the staff for delays? No there were not.On the plus side. AC was set to Arctic.... So everyone can keep a cool head I suppose?
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