Chextop of America, Inc.
Client Reviews on Chextop of America, Inc.
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I can honestly say I have always received the best service from this location. The staff is always helpful and pleasant, the location is very close to my home and meets all of my needs on a regular basis an I have never left disapointed. Thank you ladies!
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Staff at this location where really friendly but I am pissed with the way they handle business. I'd had never gone there before and needed to register. After sitting for some time as they worked in the back a lady came out to me with a phone saying that my info needed to be verified. After the call she went to the back again, I was told it would not be much longer. After sitting for close to an hour I was told they would not cash my check because of the date on my ID witch I gave them when I walked in. Now it's too late to go to the bank they are closed. Had they told me that before I sat that hour. I would have been able to go to the bank. Pissssssssed!
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Excellent service just needed one more piece of document. Still received after I got that document printed from the library.
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The associates at the Severn location are very nice and helpful. I am a first timer to chextop and I will definitely refer my friends and family to this location. Very polite people at this location!!
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ChexTop is awesome! Everyone is super nice, you get cash and only have to pay 10% back. Thanks so much everyone who helped me. Much respect!!! Blessings~
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Let me just say that Cindy and Denise have excellent customer service. I recently didn’t understand a policy and it was explained to me perfectly. They have definitely help my family and I out many times. I know I can come into the facility and we talk like I have been knowing them for years. I just wanted say Thank You I appreciate your help always!!Desmond
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First time customer and I was very pleased with the staff.
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Amazing patient compassionate staff works with you to get you exactly what you need. Two ladies at the front were there to give a good laugh when I needed it amazing energy
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Good service
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Update 2018 and 2019.: The managers apologized on two later occasions.since my first review; their service has also been quick and efficient. I'd give five stars if their window clerks would smile and be more customer friendly, but nothing is perfect and they still get the job done regardless.At first the process was fine and the clerk was friendly, until they told me I needed multiple checks. I asked them what specifically had to be on the checks, because I had to go to my bank in Annapolis to get more checks and I asked if it was okay if they were starter checks. The clerk told me it was fine and I could write in my name and address. So I drove all the way to Annapolis got the checks which had my banking information printed on them my bank asked if I needed anything else and I said no because this place told me I only had to write my name and address on the check. However when I drove all the way back to Severn and gave them the checks they said they couldn't give me the whole loan they could only give me half because they were starter checks. They didn't tell me that before I went all the way to Annapolis where I could have had my name and address printed on the check at the bank. Then the manager wouldn't apologize and said her staff is still learning. They shouldn't be at the window alone answering customer questions if they don't have the right information. So I only got half of my loan because of the mistake they're clerk made. This process started at 1 p.m. it's now 4 p.m. and too late for me to drive back to Annapolis to get the right type of checks. Very disappointed with the managers so what attitude about the whole situation, when I would have my whole loan if her staff would have had the correct information to provide in the beginning. That is very unprofessional, and I will make sure everybody I know in this area knows not to use that place.
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