Client Review on Charter One Bank

Feedback:

Worker's are nice but unorganized and understaffed. Almost always a wait in line and it's a lucky day when there are two or more tellers working at once. The tellers aren't assertive enough to tell the crazies who want to complain or do complicated transactions to go and wait for a personal banker instead of holding up the whole line of people. As stated, the workers are nice and familiar but the organization is a mess and they are pushovers with customers at the fault of making everyone else wait. There seems to be no sense of urgency in those situations. If you can go to the downtown Oak Park one. It's beautiful and they actually staff the pace.