About - Central BankTrust Co

Overall Feedback:

All of the inconveniences of a small bank and none of the benefits. Getting answers about your account can be a struggle. If you have a question, there's a chance you'll be told to wait for someone to call you back, which may or may not actually happen. When I spoke with a manager on 7/5/2019, he sounded completely disinterested in my question, was condescending, and failed to offer even a good faith resolution. If you use online systems for paying your bills or tracking information(Such as Experian Credit Boost), your experience is likely to be dicey, as many national systems don't recognize the bank. Depending on your situation, you're likely to be better off either going with a national bank with more developed infrastructure or a smaller credit union with better customer service. Either way, Central Bank of Kentucky sits in the middle and only offers you the worst of both worlds.